Shipping Policy

At HOTESSENTIALSHOODIE, we are dedicated to providing dependable, transparent, and timely delivery for every order. Our goal is to ensure that your purchase reaches you safely, no matter where you are in the world.

1. Free Global Shipping

To make shopping more convenient, we offer complimentary worldwide shipping for all orders over $119. We proudly deliver to over 200 countries, ensuring that customers everywhere can enjoy access to our products.

2. Processing and Delivery Time

Orders are typically processed within 3–7 business days after payment confirmation. Once shipped, the estimated delivery timeframe depends on your location:

  • United States: 8–25 business days

  • Canada & Europe: 8–25 business days

  • Australia & New Zealand: 8–25 business days

  • Asia (East & Southeast): 8–25 business days

  • Middle East: 10–25 business days

  • Mexico, Central & South America: 10–25 business days

Please note that external factors such as customs clearance, local postal delays, or peak seasons may slightly extend delivery times.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions. You can monitor your shipment through:

Tracking updates may take a few days to appear after dispatch.

4. Delivery Issues

If your tracking information shows that your order has been delivered but you have not received it, we recommend you:

  • Verify your shipping address for accuracy

  • Check with your neighbors or local postal office

  • Contact our support team at [email protected] for further assistance

We will investigate the matter and work with the carrier to resolve it promptly.

5. Order Adjustments

If you need to update your shipping address or make changes to your order, please contact us as soon as possible. Once the order is shipped, modifications can no longer be made.

6. Customs Duties and Taxes

We handle all customs duties on your behalf. In the rare case that customs fees are charged upon delivery, please provide us with the receipt or invoice, and we will reimburse the full amount.

7. Customer Support

For any questions about your order, shipping status, or delivery concerns, please reach out to us at [email protected]. Our team is ready to assist and ensure that your experience with HOTESSENTIALSHOODIE remains seamless and enjoyable.